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CONTENTS:
CONTRACTUAL PURPOSES
FUNCTIONAL PURPOSES
MARKETING PURPOSES
Right of access
The right to modify and delete
The right to restrict processing
The right to data portability (export)
The right not to be subject to an automatic action
Right to lodge a complaint
The privacy policy applies to the personal data of those who wish to become, are or have been clients of SVN Romania, including the data collected, used or disclosed while using the website of our company, available at www.svn.ro. When we refer to "SVN Romania", "we" or "our company" in this statement, we refer to SVN Romania.
You can manage your consent on the purposes for which the personal data will be used by sending an email to marketing@svn.ro
This policy is valid as of 01.01.2019
When you use our site you entrust us with some of your personal data. We understand this and appreciate it. Through everything we do we strive to protect them and to give you the best control over them.
The privacy policy helps you to understand what personal data we collect about you, how we use your personal data and what options you have over their use.
We are committed to maintaining the accuracy, confidentiality and security of your personal data. In order to be in accordance with the legislative changes and / or with the practical realities we face, we reserve the right to adjust this policy at any time, the changes becoming mandatory from the moment they are published on the site.
We want you to understand more clearly what "personal data" represents.
Personal data are information about an identified or identifiable person. Examples of such data: name, first name, address, phone number, email, identity card data, CNP, bank information, cookie, computer IP address, mobile device IDs, information from your web browser ( such as browser type and browser language), the actions you take on our website, etc.
Personal data are collected for the effective conduct of business relationships, to provide you with the best services (quick response, detailed information, etc.), to permanently improve the functionality of our site or to bring you attention advertisements and promotions. relevant to you.
We limit the personal data we collect to what is relevant for their particular processing. We do not process your personal data in ways that are incompatible with the purposes for which the information was collected or subsequently authorized by you.
CONTRACT DATA (compulsory) - for starting the contracting process and for the effective development of the commercial relationship.
We can collect data (name, first name, telephone, email, etc.) in order to be able to answer your questions regarding our products and services (including using a dedicated CRM sales solution), in order to organize the effective processing and delivery of to your orders. These data are collected through dedicated forms from the site like: contact, request offer, order online, request consultancy, my account etc. These data are generically referred to as "contractual data". Without them, your request cannot be answered (for example: we don't know how to answer questions). You will not be able to benefit from our services or products using our site, without providing such data.
The legal basis for the processing of these data is our legitimate interests (Article 6 paragraph 1/ (f) of the general data protection regulation).
FUNCTIONAL DATA - for a better experience in using the site
Direct data (name, surname, telephone, email, etc.) can be collected by using the general contact form or telephone call to the number displayed on the website.
Contact form (information material, availability, purchase of housing units, information about the residential project, assessment, other complaints): When sending the respective contact form, the beginning of the telephone call, your personal data from the categories * (name, first name, telephone, email address, specific message) under the conditions provided in this section. Purpose: The answer to your request
Theme: Legitimate interest in individually processing your questions and being able to answer them.
These data are generically called "data for functional purposes".
MARKETING DATA - for a better structured site, relevant advertising and information in social media
We collect personal data, such as direct (first, last, phone, email, etc.) or indirect (cookies, computer IP address, location, mobile device IDs, etc.).
Direct data is collected for newsletter subscriptions (sending newsletters, commercial offers, etc.). If you do not wish to receive such materials you can access the "unsubscribe" link located at the bottom of our company's marketing emails.
Cookies are data files that are sent from a website to a browser to record user information for different purposes. We use cookies and similar technologies. For more information see the page on our site that contains the cookie policy.
The data can also be used to display ads tailored to your wishes (eg Google Remarketing, Facebook Pixel, etc.). It is possible that advertisements will be presented for the products you have been interested in or have viewed.
Our site allows you to connect with social media networks, such as Facebook (facebook.com), Linkedin (linkedin.com) and Twitter (twitter.com) ("Social Media"). By logging in, you can collect the IP address and the page you visit from our site. A cookie is also set to allow social media applications to work properly. You may be offered an option by social media accounts to post information about your activities on your personal profile page on the social media network, to allow them and other users access to that information in your network.
These data are generically called "data for marketing purposes".
The legal basis for the collection of these data is the consent (art.6 paragraph 1 (a) of the General Regulation on data protection).
When you interact with our site, we offer you the possibility to grant and withdraw your consent at any time to use your data.
We offer site visitors and clients who provide personal data the means to choose how we use this data. Consent regarding the processing of personal data can be requested at the creation of an account, at the launch of a form, as well as for any other purpose that involves granting the consent, by accessing a general control panel (cumulative or individually, for each category of data or purpose invidual) or by another technical way, created for this purpose.
You will have the opportunity to explicitly consent to the purposes for which the personal data will be used and to manage it subsequently, in accordance with the regulations in force.
We make every effort to guarantee you the rights you have, in accordance with the legislation in force.
You have the right to access your personal data. Therefore, if applicable, we offer you access to the personal data we hold about you. We also offer you the opportunity to choose if you want to receive offers and promotions from us, but also to correct, modify or delete your information.
We may limit or deny access to your personal data, if the efforts or costs of providing access would be disproportionate to the risks to your privacy, or if the rights of others, other than you, would be violated. Other reasons for refusing or limiting access may include restrictions imposed by current legislation or other similar, warranted issues.
You have the right to modify and delete your personal data, especially incomplete or inaccurate data, for example, if some of the personal data you have provided (phone number, e-mail address, authorized person, etc.) .) are no longer current.
We take reasonable steps to ensure that the personal data we process are viable for the intended use and accurate, complete and current. In this regard, we rely on you to update and correct your personal data to the extent necessary for the purposes for which they were collected or subsequently authorized by you.
Requests for access, modification or deletion of the information will be processed within 30 days.
You have the right to restrict the processing, to oppose the processing of the personal data concerning you and to request the rectification, updating or deletion of the data according to the law. This right can be exercised at any time, free of charge and without justification, except for those data for which processing is a legal obligation.
You have the right to request the portability (export) of personal data. We may limit or deny the portability of personal data, if the efforts or expenses of providing access would be disproportionate to the advantages brought in that case.
You have the right not to be subject to an individual decision of an automatic nature.
You have the right to lodge a complaint with the National Supervisory Authority for the Processing of Personal Data (A.N.S.P.D.C.P.), as well as to sue you, in accordance with the legal provisions in force.
We may share your personal data with the contracted service providers in order to improve the experience of using the online store (eg: Google Analytics, etc.) or to provide services in the field of marketing, advertising and advertising (Google, Facebook, Mailchimp, etc.). The disclosure of the data is made on the basis that the services required to run our business cannot be provided directly by us. We make every effort to have a confidentiality commitment from them, which guarantees that these data are stored securely and that the provision of this personal information is made according to the legislation in force. If our hosting, sending newsletters or similar services are transferred outside the European Economic Area (EEA), efforts will be made to ensure adequate protection measures.
It is possible to disclose your personal data, either through the prescriptions of the law, legal process, litigation and / or requests from the public and governmental authorities in your country of residence or outside it. We may also disclose personally identifiable information about you if we determine that disclosure is reasonably necessary to ensure compliance with our terms and conditions or to protect our operations or users. Relevant information can also be found in the announcements regarding the specific data processing activities.
We may also transfer personal data in the event of an audit, or in the event of the sale or total or partial transfer of our business or assets (including in the case of a merger, acquisition, joint venture, reorganization, dissolution or liquidation).
The security of your data is important to us. We make every effort to do so.
We take reasonable and appropriate measures to protect personal data from loss, misuse and unauthorized access, disclosure, modification and destruction, taking into account their nature. We take all internal measures to identify and ensure the security of information, the measures being regularly verified and adapted to the state of the art. Our company uses well-known service providers in the market (eg: hosting services, software development services, marketing solutions, etc.) to achieve this objective.
We keep the information according to the legal specifications and as long as you agree.
The storage of personal data is done during the time periods specified by the legislation in force, in order to maintain the records related to the activities carried out, to protect the legal rights and to exercise other rights according to the law and the contracts concluded, the fulfillment of the possible archiving requirements, in accordance with legal provisions. The personal data required to benefit from the functionalities of our site and the promotional activities are stored for an indefinite period of time, until the deletion of your account.
We do NOT provide services and do NOT deliver to the minor goods except in the express cases provided by law.
Our company does NOT pursue in its data processing activities, the processing of personal data of minors, under the age of 16 years. We do not carry out promotional activities of direct marketing to minors.
Any person who provides us with personal data guarantees that it is a major one, that is, it has full exercise capacity. If, however, a processing of personal data takes place for a person who is not a major person, we will cease processing such data once this fact is made known.
Any processing of personal data of minors is carried out in accordance with legal requirements and in strictly determined cases. Minors who have reached the age of 14 years can purchase services, request and receive communications from our company only if they have the agreement of the legal representative or guardian, according to the law.
Informing yourself and the authorities is the first step. Fixing the situation is our priority.
If a personal data breach occurs, we will notify the competent authorities for data protection within 72 hours, depending on the degree of risk to the client or to the site visitor. Affected customers or visitors to the site will also be notified of the violation.We will take all the necessary measures to remedy the situations that have arisen in order to protect your rights.
We keep records to demonstrate compliance with the requirements of this policy.
We will keep relevant records about:
a. the purpose of the processing of personal data;
b. the categories of the data subjects and of the personal data processed;
e. when possible, the expected storage periods for different categories of personal data;
f. a general description of the security measures used to protect personal data;
g. exercising your rights.
The use (including the visit) of this site implies that you read and accept in full the terms and conditions which will be detailed below. In order to use the site in the best conditions, it is recommended that you carefully read the terms and conditions.
The site www.svn.ro is maintained and managed by the company SVN Romania.
SVN Romania assumes the right to make any changes to these provisions, as well as any changes to the site www.svn.ro, its structure or any other changes that could affect the site, without any prior notification to users. In this regard. The latest version of the terms and conditions can be read at any time using the "terms and conditions" link below the pages of the site.
The entire content of the website www.svn.ro (images, texts, graphs, symbols, web graphics, scripts and any other data) is the property of SVN Romania and the publishers it collaborates with, and is protected by the law for protection of copyright and intellectual and industrial property laws. The use without the consent of SVN Romania or the legal owners of any of the above elements is punished according to the laws in force. The company was very careful in selecting the materials that appear on the website www.svn.ro. If, however, you think that we have infringed the copyright you have regarding the content of the site www.svn.ro, please write to us urgently at the email address: marketing@svn.ro
Those who access / visit the site can make comments and any other communications; to transmit suggestions, ideas, questions or other information, as long as their content is not illegal, obscene, threatening, defamatory, does not in any way disturb the privacy of other persons, does not violate intellectual property rights, does not contain viruses, texts targeting various promotional campaigns, chain letters, mass emails, or any other form of spam. Persons who will use a fake email address or send electronic messages or any other communications on behalf of another natural or legal person or on behalf of any other entity will be sanctioned in accordance with the laws in force. SVN Romania has the right (but not the obligation) to delete any such content identified on the site. The company SVN Romania will not bear the responsibility and will not be liable to any kind of damages for any kind of damages caused by such communications. In the case of sending or displaying some materials / documents, the user is considered to grant SVN Romania and its affiliates / associates the non-exclusive, unlimited, free, irrevocable and retransmitted right to use, reproduce, modify, adapt, publish, translate, create derivative works , as well as the right to distribute, to present such content anywhere in the world, by any means.
It is also guaranteed to SVN Romania and its affiliates / associates or to those who relay the license right the right to use the name you associate with such content. The user guarantees that he has all rights to the content that he displays or transmits on the site, by any means, so that, by using this content, he does not cause any harm to any person. SVN Romania assumes no responsibility for the content of messages / communications displayed / transmitted by a user through the website www.svn.ro.
By accessing the website www.svn.ro, using, visiting, ordering, subscribing to the newsletter or sending emails to the company SVN Romania, the communication is done electronically, it is considered that the user agrees to receive notifications from SVN Romania in electronic form, including communications by email or through advertisements on the site.
On the website www.svn.ro, the user is responsible for all activities that occur by accessing the account and personal password. The company SVN Romania cannot be held responsible for the errors arising from the user's negligence regarding the security and confidentiality of his account and password.
The personal data of the user may be used by SVN Romania only for the stated purpose of this site. The information in the registration account, as well as the data in the order form will be used to send the user confirmation of orders, delivery of the ordered products, information about any promotions, newsletters etc.
The website www.svn.ro collects information regarding users in the process of registering on the site and by using cookies. When users request pages from the server where the site is hosted, it automatically collects some information about the requestors, such as IP addresses. These addresses are used by computers on the network to send users the pages they require.
However, personal data may be transmitted to the law enforcement authorities to verify commercial transactions or to other law enforcement authorities to carry out any justified checks under the law, if this is required in accordance with the laws in force.
SVN Romania undertakes not to publish or sell databases containing information regarding the personal data of its customers.
SVN Romania guarantees the security and confidentiality of the data hosted and transmitted through its computer system. SVN Romania does not, however, assume responsibility for the loss of information caused by any malfunctions or errors of the software with which the site is designed and hosted, nor does it guarantee that the site, server (s) or emails sent by www.svn .ro does not contain viruses or other harmful components. Also, the company SVN Romania is not responsible for any security problems of the server hosting the site or for the problems caused by the functionality of the internet connection.
The company SVN Romania guarantees the user limited access, in personal interest, to this site and does not grant the right to download or modify the site in whole or in part, to reproduce the site in whole or in part, to copy, to copy sell / resell or operate the site in any other manner, for commercial purposes or contrary to the interests of SVN Romania, without its written consent. You also undertake to bear any additional costs associated with accessing the Site, such as those charged by telephone and internet service providers.
The company SVN Romania and its suppliers / partners do not assume responsibility and cannot be blamed for the damages caused by using in any way the products purchased through this site. The www.svn.ro website and its related materials are used "as is" and "as long as they are available" without any warranty whatsoever. The company SVN Romania offers no warranty, neither expressly nor implicitly, with respect to, but without limitation to the operation of this site, the information, content, materials or products on the site, as well as their suitability for a particular purpose . Users expressly agree that the use of this site and the purchase of products is at their own risk.
The information presented may include technical inaccuracies or typing errors. The information on this site is provided in good faith, from sources appreciated as reliable. We do not guarantee that the information is accurate, complete or objective, so no one should rely on it for any purpose. In the event that the price of the product or some features of the product were incorrectly entered in our databases or displayed incorrectly, and the delivery has not yet been made, our company assigns the right to cancel the delivery of that product and to notify the customer as soon as possible. Short time about the error.
The content of the site www.svn.ro (texts, product descriptions, technical characteristics, images, symbols) was made in close collaboration with the suppliers of the presented products. For this reason, SVN Romania does not assume responsibility for the descriptions of the products presented in our store, these being identical to those made available to us by the suppliers of each product.
SVN Romania cannot guarantee the availability in stock of all displayed products. For this reason, SVN Romania assumes the right not to deliver part or all of a certain order if certain products no longer appear in the supplier's current offer or are not available for other reasons (momentary lack of stock, out of stock, etc.).
The maximum value of the obligations of the company SVN Romania towards any customer in the event of non-delivery or improper delivery of the purchased products is the value of the amounts collected by SVN Romania from the respective customer.
After the products are sent, SVN Romania can no longer be required to return the money. Also, the customer can no longer return the products, but the products can be replaced if the complaint is well founded.
The company SVN Romania is not responsible for the content, quality or nature of the sites reached through links on this site (links of a commercial or advertising nature). The responsibility for these sites lies entirely with their owners.
Any conflict arising between www.svn.ro and customers is being resolved amicably by agreement between the two parties. In case this is not possible, Romanian legal provisions in this field will be applied and conflict resolution is within the competence of the Romanian courts.
The website www.svn.ro works according to all the legal provisions in force of the Romanian State.
If any of the above clauses will be found invalid or invalid, for whatever reason, this clause will not affect the validity of the other clauses. With the purchase and launch of the order, the customer accepts without objection the conditions and terms of use, their value being the same with a valid contract concluded.
By agreeing to these Terms and Conditions, the client assumes all these risks.
SC SVN ROMANIA - COMMERCIAL REAL ESTATE ADVISORS S.R.L., with headquarters in Bucharest Sectorul 1, Strada ANDREI MUREŞANU, Nr. 21, 1st floor, registered with the Trade Register under number J 40/11902/2018, CUI RO39767700, R065RZBR0000060020449442 opened at Raiffeisen Bank Bucharest, legally represented by administrator Sârbu Andrei
Phone: 0317 100 200
Email: marketing@svn.ro
