CONTENTS:
CONTRACTUAL PURPOSES
FUNCTIONAL PURPOSES
MARKETING PURPOSES
Right of access
The right to modify and delete
The right to restrict processing
The right to data portability (export)
The right not to be subject to an automatic action
Right to lodge a complaint
The privacy policy applies to the personal data of those who wish to
become, are or have been clients of SVN Romania, including the data
collected, used or disclosed while using the website of our company,
available at www.svn.ro. When we refer to "SVN Romania", "we" or "our
company" in this statement, we refer to SVN Romania.
You can manage your consent on the purposes for which the personal data
will be used by sending an email to marketing@svn.ro
This policy is valid as of 01.01.2019
When you use our site you entrust us with some of your personal data. We
understand this and appreciate it. Through everything we do we strive to
protect them and to give you the best control over them.
The privacy policy helps you to understand what personal data we collect
about you, how we use your personal data and what options you have over
their use.
We are committed to maintaining the accuracy, confidentiality and security
of your personal data. In order to be in accordance with the legislative
changes and / or with the practical realities we face, we reserve the right
to adjust this policy at any time, the changes becoming mandatory from the
moment they are published on the site.
We want you to understand more clearly what "personal data" represents.
Personal data are information about an identified or identifiable person.
Examples of such data: name, first name, address, phone number, email,
identity card data, CNP, bank information, cookie, computer IP address,
mobile device IDs, information from your web browser ( such as browser type
and browser language), the actions you take on our website, etc.
Personal data are collected for the effective conduct of business
relationships, to provide you with the best services (quick response,
detailed information, etc.), to permanently improve the functionality of
our site or to bring you attention advertisements and promotions. relevant
to you.
We limit the personal data we collect to what is relevant for their
particular processing. We do not process your personal data in ways that
are incompatible with the purposes for which the information was collected
or subsequently authorized by you.
CONTRACT DATA (compulsory) - for starting the contracting process and for
the effective development of the commercial relationship.
We can collect data (name, first name, telephone, email, etc.) in order to
be able to answer your questions regarding our products and services
(including using a dedicated CRM sales solution), in order to organize the
effective processing and delivery of to your orders. These data are
collected through dedicated forms from the site like: contact, request
offer, order online, request consultancy, my account etc. These data are
generically referred to as "contractual data". Without them, your request
cannot be answered (for example: we don't know how to answer questions).
You will not be able to benefit from our services or products using our
site, without providing such data.
The legal basis for the processing of these data is our legitimate
interests (Article 6 paragraph 1/ (f) of the general data protection
regulation).
FUNCTIONAL DATA - for a better experience in using the site
Direct data (name, surname, telephone, email, etc.) can be collected by
using the general contact form or telephone call to the number displayed on
the website.
Contact form (information material, availability, purchase of housing
units, information about the residential project, assessment, other
complaints): When sending the respective contact form, the beginning of the
telephone call, your personal data from the categories * (name, first name,
telephone, email address, specific message) under the conditions provided
in this section. Purpose: The answer to your request
Theme: Legitimate interest in individually processing your questions and
being able to answer them.
These data are generically called "data for functional purposes".
MARKETING DATA - for a better structured site, relevant advertising and
information in social media
We collect personal data, such as direct (first, last, phone, email, etc.)
or indirect (cookies, computer IP address, location, mobile device IDs,
etc.).
Direct data is collected for newsletter subscriptions (sending newsletters,
commercial offers, etc.). If you do not wish to receive such materials you
can access the "unsubscribe" link located at the bottom of our company's
marketing emails.
Cookies are data files that are sent from a website to a browser to record
user information for different purposes. We use cookies and similar
technologies. For more information see the page on our site that contains
the cookie policy.
The data can also be used to display ads tailored to your wishes (eg Google
Remarketing, Facebook Pixel, etc.). It is possible that advertisements will
be presented for the products you have been interested in or have viewed.
Our site allows you to connect with social media networks, such as Facebook
(facebook.com), Linkedin (linkedin.com) and Twitter (twitter.com) ("Social
Media"). By logging in, you can collect the IP address and the page you
visit from our site. A cookie is also set to allow social media
applications to work properly. You may be offered an option by social media
accounts to post information about your activities on your personal profile
page on the social media network, to allow them and other users access to
that information in your network.
These data are generically called "data for marketing purposes".
The legal basis for the collection of these data is the consent (art.6
paragraph 1 (a) of the General Regulation on data protection).
When you interact with our site, we offer you the possibility to grant and
withdraw your consent at any time to use your data.
We offer site visitors and clients who provide personal data the means to
choose how we use this data. Consent regarding the processing of personal
data can be requested at the creation of an account, at the launch of a
form, as well as for any other purpose that involves granting the consent,
by accessing a general control panel (cumulative or individually, for each
category of data or purpose invidual) or by another technical way, created
for this purpose.
You will have the opportunity to explicitly consent to the purposes for
which the personal data will be used and to manage it subsequently, in
accordance with the regulations in force.
We make every effort to guarantee you the rights you have, in accordance
with the legislation in force.
You have the right to access your personal data. Therefore, if applicable,
we offer you access to the personal data we hold about you. We also offer
you the opportunity to choose if you want to receive offers and promotions
from us, but also to correct, modify or delete your information.
We may limit or deny access to your personal data, if the efforts or costs
of providing access would be disproportionate to the risks to your privacy,
or if the rights of others, other than you, would be violated. Other
reasons for refusing or limiting access may include restrictions imposed by
current legislation or other similar, warranted issues.
You have the right to modify and delete your personal data, especially
incomplete or inaccurate data, for example, if some of the personal data
you have provided (phone number, e-mail address, authorized person, etc.)
.) are no longer current.
We take reasonable steps to ensure that the personal data we process are
viable for the intended use and accurate, complete and current. In this
regard, we rely on you to update and correct your personal data to the
extent necessary for the purposes for which they were collected or
subsequently authorized by you.
Requests for access, modification or deletion of the information will be
processed within 30 days.
You have the right to restrict the processing, to oppose the processing of
the personal data concerning you and to request the rectification, updating
or deletion of the data according to the law. This right can be exercised
at any time, free of charge and without justification, except for those
data for which processing is a legal obligation.
You have the right to request the portability (export) of personal data. We
may limit or deny the portability of personal data, if the efforts or
expenses of providing access would be disproportionate to the advantages
brought in that case.
You have the right not to be subject to an individual decision of an
automatic nature.
You have the right to lodge a complaint with the National Supervisory
Authority for the Processing of Personal Data (A.N.S.P.D.C.P.), as well as
to sue you, in accordance with the legal provisions in force.
We may share your personal data with the contracted service providers in
order to improve the experience of using the online store (eg: Google
Analytics, etc.) or to provide services in the field of marketing,
advertising and advertising (Google, Facebook, Mailchimp, etc.). The
disclosure of the data is made on the basis that the services required to
run our business cannot be provided directly by us. We make every effort to
have a confidentiality commitment from them, which guarantees that these
data are stored securely and that the provision of this personal
information is made according to the legislation in force. If our hosting,
sending newsletters or similar services are transferred outside the
European Economic Area (EEA), efforts will be made to ensure adequate
protection measures.
It is possible to disclose your personal data, either through the
prescriptions of the law, legal process, litigation and / or requests from
the public and governmental authorities in your country of residence or
outside it. We may also disclose personally identifiable information about
you if we determine that disclosure is reasonably necessary to ensure
compliance with our terms and conditions or to protect our operations or
users. Relevant information can also be found in the announcements
regarding the specific data processing activities.
We may also transfer personal data in the event of an audit, or in the
event of the sale or total or partial transfer of our business or assets
(including in the case of a merger, acquisition, joint venture,
reorganization, dissolution or liquidation).
The security of your data is important to us. We make every effort to do
so.
We take reasonable and appropriate measures to protect personal data from
loss, misuse and unauthorized access, disclosure, modification and
destruction, taking into account their nature. We take all internal
measures to identify and ensure the security of information, the measures
being regularly verified and adapted to the state of the art. Our company
uses well-known service providers in the market (eg: hosting services,
software development services, marketing solutions, etc.) to achieve this
objective.
We keep the information according to the legal specifications and as long
as you agree.
The storage of personal data is done during the time periods specified by
the legislation in force, in order to maintain the records related to the
activities carried out, to protect the legal rights and to exercise other
rights according to the law and the contracts concluded, the fulfillment of
the possible archiving requirements, in accordance with legal provisions.
The personal data required to benefit from the functionalities of our site
and the promotional activities are stored for an indefinite period of time,
until the deletion of your account.
We do NOT provide services and do NOT deliver to the minor goods except in
the express cases provided by law.
Our company does NOT pursue in its data processing activities, the
processing of personal data of minors, under the age of 16 years. We do not
carry out promotional activities of direct marketing to minors.
Any person who provides us with personal data guarantees that it is a major
one, that is, it has full exercise capacity. If, however, a processing of
personal data takes place for a person who is not a major person, we will
cease processing such data once this fact is made known.
Any processing of personal data of minors is carried out in accordance with
legal requirements and in strictly determined cases. Minors who have
reached the age of 14 years can purchase services, request and receive
communications from our company only if they have the agreement of the
legal representative or guardian, according to the law.
Informing yourself and the authorities is the first step. Fixing the
situation is our priority.
If a personal data breach occurs, we will notify the competent authorities
for data protection within 72 hours, depending on the degree of risk to the
client or to the site visitor. Affected customers or visitors to the site
will also be notified of the violation.We will take all the necessary
measures to remedy the situations that have arisen in order to protect your
rights.
We keep records to demonstrate compliance with the requirements of this
policy.
We will keep relevant records about:
a. the purpose of the processing of personal data;
b. the categories of the data subjects and of the personal data processed;
e. when possible, the expected storage periods for different categories of
personal data;
f. a general description of the security measures used to protect personal
data;
g. exercising your rights.
General considerations
The use (including the visit) of this site implies that you read and accept
in full the terms and conditions which will be detailed below. In order to
use the site in the best conditions, it is recommended that you carefully
read the terms and conditions.
The site www.svn.ro is maintained and managed by the company SVN Romania.
SVN Romania assumes the right to make any changes to these provisions, as
well as any changes to the site www.svn.ro, its structure or any other
changes that could affect the site, without any prior notification to
users. In this regard. The latest version of the terms and conditions can
be read at any time using the "terms and conditions" link below the pages
of the site.
Copyright
The entire content of the website www.svn.ro (images, texts, graphs,
symbols, web graphics, scripts and any other data) is the property of SVN
Romania and the publishers it collaborates with, and is protected by the
law for protection of copyright and intellectual and industrial property
laws. The use without the consent of SVN Romania or the legal owners of any
of the above elements is punished according to the laws in force. The
company was very careful in selecting the materials that appear on the
website www.svn.ro. If, however, you think that we have infringed the
copyright you have regarding the content of the site www.svn.ro, please
write to us urgently at the email address: marketing@svn.ro
Comments, communications and other data / information
Those who access / visit the site can make comments and any other
communications; to transmit suggestions, ideas, questions or other
information, as long as their content is not illegal, obscene, threatening,
defamatory, does not in any way disturb the privacy of other persons, does
not violate intellectual property rights, does not contain viruses, texts
targeting various promotional campaigns, chain letters, mass emails, or any
other form of spam. Persons who will use a fake email address or send
electronic messages or any other communications on behalf of another
natural or legal person or on behalf of any other entity will be sanctioned
in accordance with the laws in force. SVN Romania has the right (but not
the obligation) to delete any such content identified on the site. The
company SVN Romania will not bear the responsibility and will not be liable
to any kind of damages for any kind of damages caused by such
communications. In the case of sending or displaying some materials /
documents, the user is considered to grant SVN Romania and its affiliates /
associates the non-exclusive, unlimited, free, irrevocable and
retransmitted right to use, reproduce, modify, adapt, publish, translate,
create derivative works , as well as the right to distribute, to present
such content anywhere in the world, by any means.
It is also guaranteed to SVN Romania and its affiliates / associates or to
those who relay the license right the right to use the name you associate
with such content. The user guarantees that he has all rights to the
content that he displays or transmits on the site, by any means, so that,
by using this content, he does not cause any harm to any person. SVN
Romania assumes no responsibility for the content of messages /
communications displayed / transmitted by a user through the website
www.svn.ro.
By accessing the website www.svn.ro, using, visiting, ordering, subscribing
to the newsletter or sending emails to the company SVN Romania, the
communication is done electronically, it is considered that the user agrees
to receive notifications from SVN Romania in electronic form, including
communications by email or through advertisements on the site.
Their personal data, information and security
On the website www.svn.ro, the user is responsible for all activities that
occur by accessing the account and personal password. The company SVN
Romania cannot be held responsible for the errors arising from the user's
negligence regarding the security and confidentiality of his account and
password.
The personal data of the user may be used by SVN Romania only for the
stated purpose of this site. The information in the registration account,
as well as the data in the order form will be used to send the user
confirmation of orders, delivery of the ordered products, information about
any promotions, newsletters etc.
The website www.svn.ro collects information regarding users in the process
of registering on the site and by using cookies. When users request pages
from the server where the site is hosted, it automatically collects some
information about the requestors, such as IP addresses. These addresses are
used by computers on the network to send users the pages they require.
However, personal data may be transmitted to the law enforcement
authorities to verify commercial transactions or to other law enforcement
authorities to carry out any justified checks under the law, if this is
required in accordance with the laws in force.
SVN Romania undertakes not to publish or sell databases containing
information regarding the personal data of its customers.
SVN Romania guarantees the security and confidentiality of the data hosted
and transmitted through its computer system. SVN Romania does not, however,
assume responsibility for the loss of information caused by any
malfunctions or errors of the software with which the site is designed and
hosted, nor does it guarantee that the site, server (s) or emails sent by
www.svn .ro does not contain viruses or other harmful components. Also, the
company SVN Romania is not responsible for any security problems of the
server hosting the site or for the problems caused by the functionality of
the internet connection.
Access to the site
The company SVN Romania guarantees the user limited access, in personal
interest, to this site and does not grant the right to download or modify
the site in whole or in part, to reproduce the site in whole or in part, to
copy, to copy sell / resell or operate the site in any other manner, for
commercial purposes or contrary to the interests of SVN Romania, without
its written consent. You also undertake to bear any additional costs
associated with accessing the Site, such as those charged by telephone and
internet service providers.
Limitation of liability
The company SVN Romania and its suppliers / partners do not assume
responsibility and cannot be blamed for the damages caused by using in any
way the products purchased through this site. The www.svn.ro website and
its related materials are used "as is" and "as long as they are available"
without any warranty whatsoever. The company SVN Romania offers no
warranty, neither expressly nor implicitly, with respect to, but without
limitation to the operation of this site, the information, content,
materials or products on the site, as well as their suitability for a
particular purpose . Users expressly agree that the use of this site and
the purchase of products is at their own risk.
The information presented may include technical inaccuracies or typing
errors. The information on this site is provided in good faith, from
sources appreciated as reliable. We do not guarantee that the information
is accurate, complete or objective, so no one should rely on it for any
purpose. In the event that the price of the product or some features of the
product were incorrectly entered in our databases or displayed incorrectly,
and the delivery has not yet been made, our company assigns the right to
cancel the delivery of that product and to notify the customer as soon as
possible. Short time about the error.
Disclaimer
The content of the site www.svn.ro (texts, product descriptions, technical
characteristics, images, symbols) was made in close collaboration with the
suppliers of the presented products. For this reason, SVN Romania does not
assume responsibility for the descriptions of the products presented in our
store, these being identical to those made available to us by the suppliers
of each product.
SVN Romania cannot guarantee the availability in stock of all displayed
products. For this reason, SVN Romania assumes the right not to deliver
part or all of a certain order if certain products no longer appear in the
supplier's current offer or are not available for other reasons (momentary
lack of stock, out of stock, etc.).
The maximum value of the obligations of the company SVN Romania towards any
customer in the event of non-delivery or improper delivery of the purchased
products is the value of the amounts collected by SVN Romania from the
respective customer.
After the products are sent, SVN Romania can no longer be required to
return the money. Also, the customer can no longer return the products, but
the products can be replaced if the complaint is well founded.
Links / links
The company SVN Romania is not responsible for the content, quality or
nature of the sites reached through links on this site (links of a
commercial or advertising nature). The responsibility for these sites lies
entirely with their owners.
Disputes and conflicts
Any conflict arising between www.svn.ro and customers is being resolved
amicably by agreement between the two parties. In case this is not
possible, Romanian legal provisions in this field will be applied and
conflict resolution is within the competence of the Romanian courts.
Legal conditions
The website www.svn.ro works according to all the legal provisions in force
of the Romanian State.
Final provisions
If any of the above clauses will be found invalid or invalid, for whatever
reason, this clause will not affect the validity of the other clauses. With
the purchase and launch of the order, the customer accepts without
objection the conditions and terms of use, their value being the same with
a valid contract concluded.
By agreeing to these Terms and Conditions, the client assumes all these
risks.
Company identification data
SC SVN ROMANIA - COMMERCIAL REAL ESTATE ADVISORS S.R.L., with headquarters
in Bucharest Sectorul 1, Strada ANDREI MUREŞANU, Nr. 21, 1st floor,
registered with the Trade Register under number J 40/11902/2018, CUI
RO39767700, R065RZBR0000060020449442 opened at Raiffeisen Bank Bucharest,
legally represented by administrator Sârbu Andrei
Phone: 0317 100 200
Email: marketing@svn.ro
